Help & FAQ

No, you cannot cancel your offer after it is accepted by the seller. Before making the offer, always review the terms and your bid. However, you can revise your bid before it's accepted by the seller.

Yes. If you decline an offer, you can still negotiate your price and terms in the chat, and make a counteroffer.

No, you cannot make multiple offers on the same deal. If you want to change your offer price or negotiate terms, you can do that through the chat console. You can make another offer on the same deal after the previous deal is closed or in contract. In other words, you can buy partial quantities multiple times.

You can make an offer and negotiate as a Guest User, but to accept the offer to bind the deal or to generate a contract, you need to be registered with an account.

Here are some benefits you can enjoy as a registered user: track your order status and view detailed shipping information, preserve your chat conversations for future reference, access historical orders anytime, easily place bids and request quotes, stay updated with notifications, and reengage with your chats anytime.

There are multiple suppliers selling their products on Sunhub Solar Trader Platform. The sellers will have their own shipping and return policies that you can see on the deal's page or you can text Sunhub assistant. Sunhub can provide logistic services if the seller has not provided; Sunhub assistance can quote that in the chat console when you provide the delivery location details.

It is totally free to place an offer on deals in Solar Trader Platform. There is no subscription fee for using the platform, and no other processing fees when you purchase.

If you want to place a bid, then you can make an offer, but if you require additional information or clarification, you can make an inquiry and discuss information about the product, negotiate terms, then make an offer on the chat console.

Sunhub accepts wire payments via ACH and credit card payments via Stripe.

Sunhub offers NET terms 30/45/60 to eligible clients. You can apply at https://app.resolvepay.com/sunhub?view=account_creation. Some sellers offer NET terms as well or you can try negotiating that; if they have an option to pay in installments, then you can do that. Payment terms are identified on the deal listing. Sunhub Trader Platform allows you to negotiate terms online, and some sellers are open to partial payment upfront and the remaining on delivery, while some are open to NET terms or installments.

On Sunhub's Solar Trader Platform you have the ability to negotiate the following: quantity, price per watt/unit, incoterms, payment terms, delivery schedule, accompanying accessories such as connectors, plus any other additional custom terms.

Sunhub as a moderator can also fill the gap in negotiations. For instance, if a seller cannot provide delivery and the buyer is looking for delivery, Sunhub can leverage its in-house logistic management capabilities to offer pickup and delivery. In this case, the seller and buyer both get what they want, and Sunhub Assistant creates an independent contract with each to bridge the deal.

You can buy partial quantity of the inventory listed, as long as it is over the MOQ (minimum order quantity) listed by the seller. While making an offer on the deal, you can mention your desired quantity. You can also update the quantity in the chat console anytime.

Yes, you can update your offer price and desired quantity while negotiating using the chat console.

Yes, you can update the purchasing quantity of your offer by using the Update Offer button in chat.

Asking price is what the seller has listed as their desired price for the deal. You can place your best offer depending on how you want to negotiate the price and other contract terms.

You can download your contract directly from the chat, or you can go to your closed deals, and there will be a link to download your contract for the deals that you have bought.

We have verified suppliers, and for the buyer to generate a binding contract, this information is necessary.

Yes, you can buy on the platform. We only accept and transact in USD. Our suppliers are global. You can reach out to the Sunhub sales team if you have bulk or custom requirements.

QOH Calculator is a helper tool for sellers listing inventory and buyers purchasing partial quantities. Sunhub Trader Platform provides a Watt/Qty calculator on the page to help you calculate the quantity on hand. The calculator leverages the product specification to let you know the total watts based on panel pieces or calculates panel quantity based on watts available, and lists the number of pallets or containers required with total weight.

Yes. If someone else is also negotiating with the seller on the deal and they accept the offer, you will be notified to check the remaining quantity. The platform automatically adjusts the available inventory.

There is no subscription fee for using the Solar Trader Platform or for listing your products on it.

When you list your product on the site and set your price, Sunhub will add a nominal markup before publishing it. As a seller, you will always get your desired price; no fee or markup is deducted from it.

Step 1, log in to your seller (or both) account. Step 2, go to the Solar Trader Platform. Step 3, click on Create your listing and select among Panels, Inverters, or Batteries. Step 4, import product information using the part number or enter listing information manually, then submit. Step 5, your deal will be in pending status, and Sunhub will start its review process.

It takes approximately 24 hours for your listing to be reviewed. Sunhub verifies the supplier and the content of the listing for accuracy, then either approves it or rejects it if corrections or additional information are required. Once active, you will see the listing live on the Sunhub site and also indexed on search engines such as Google.

You can see the status of your deal in the Manage Listing tab.

A pending status means that Sunhub is reviewing your deal.

An approved status means that your deal's content was approved by Sunhub.

An active status means that the deal listing is live on the website where buyers can search, find the deal, and make offers.

You can either click on the view icon in your account or search for your deal on Sunhub.

Your deal's content was not approved by Sunhub, so it was rejected by the moderators. This could be due to incorrect specifications, images, inventory, or content discrepancies. They will provide the reason so you can make the necessary adjustments as requested.

When your deal is rejected, you will be able to see Sunhub's comments explaining why it was rejected.

Product information, sale price and sale terms, quantity on hand for sale, seller shipping address, and product images and/or supporting documentation.

If you would like Sunhub to manage your listing, you will need to define the negotiable boundaries, and Sunhub will entertain offers within that scope. For example, you can give a discount for bulk buys or for full upfront payments. Sunhub will work with you to define a process to sync inventory updates, such as a weekly email with an Excel file containing updates. We will communicate with you if a request is outside of the already defined scope.

Reach out to the Sunhub team, and they can automate bulk loading of products and spec sheets to make it easy for you to list inventory. They can create listings from Excel sheets, and import datasheets directly to the platform.

Yes. If your deal status changes, you will receive a notification from the Solar Trader Platform. You can opt for email or SMS notifications, and you will be notified for each listing inquiry.

When someone makes an offer on your deal, you will be notified via email. You can also opt in for SMS notifications.

You can either click the chat icon on the bid/offer or go to Offers and Bids to open the chat.

You can search your deal listing by entering the part number or deal title in the search bar on Sunhub. Alternatively, you can use category or brand filter pages to find your deal listing.

You can add documents related to warranty, certifications, and product literature. Make sure the documents do not include your personal or company information, as Sunhub maintains the seller's anonymity.

Yes. You can edit your deal while it is in the pending state and under review.

Yes. If you edit the product information, your deal will go through the review process again, and its status will be pending until it is approved. If you only update inventory, your deal will not go into the pending status.

Yes. If you edit the product information, your deal will go through the review process again, and its status will be pending until it is active. If you only update inventory, your deal will not go into the pending status.

You will request Sunhub assistant to disable the deal, and they will do it. In upcoming releases, you will be able to do this directly via Manage Listings.

You will request Sunhub assistant to disable the deal, and it will be removed from Sunhub's website.

Yes. Our suppliers are worldwide. Check out our marketing offering, you can promote your products using our marketing infrastructure and team. Click Advertise with Us on the homepage.

You can create as many deals as you want; there is no limit.

If you want to create a similar deal with just a few changes, you can use our duplicate deal feature, which duplicates your deal. Then, you can make small changes instead of creating the entire deal again. For example, you might want to list a product with delivery included and then again without delivery, each with different pricing and terms. Or you may have a similar product with minor specification differences.

If you are not agreeing with the buyer's bid, usually due to price, you can decline it. The buyer would need to resubmit a new offer, or you can counteroffer to continue negotiation on the deal.

No. You cannot add personal or company information in the listing because Sunhub maintains anonymity between buyers and sellers during the bidding process. Such information will be removed by Sunhub moderators, or the listing may be rejected.

No company or personal information is allowed, such as website URLs or contact info. Sunhub maintains anonymity between buyers and sellers during the bidding process. Vulgar or offensive content may not be entered in the listing. Submitted listings go through Sunhub's content approval and pricing process before being published.

Once you accept the offer from a buyer, the contract will be generated according to the agreed-upon terms. The contract terms are always accessible to buyers and sellers via the chat console. Always verify terms, price, and quantity before accepting offers.

You can find Create an Account and Sign up links on Sunhub's homepage, where you can easily register as a seller.

You can find Create an Account and Sign up links on Sunhub's homepage, where you can easily register as a buyer.

Sunhub's Solar Trader Platform is a cutting-edge trading platform for the solar industry. It employs a chat-based negotiation system, making it the industry's inaugural solar panel trading platform. It provides buyers with direct access to negotiate with solar equipment suppliers and manufacturers.

A Sales Contract Agreement is the contract generated after the seller and buyer agree upon the selling terms and accept each other's offer.

The Solar Trader Platform is a moderated platform. Sunhub Assistant is directly involved in your chat communication or negotiation with the buyer. Sunhub Assistant manages the contract terms centrally for both parties and also provides add-on services to the deal when required, such as logistics and warehousing.

On Seller Central/Marketplace, you can list products you want to sell at a fixed price, and it works like an e-commerce platform. On the Solar Trader Platform, sellers can add deals on which buyers can make offers and negotiate pricing and other contract terms.

No. If you already have a seller account on Sunhub, you don't need to create another account to use the Solar Trader Platform. You will see an option for Solar Trader Platform in your seller dashboard.

You can use the Marketplace to buy, sell and source solar equipment instantly, all online.