®Trust & Verification
How every order on Sunhub earns trust
Six checks stand behind every transaction on the marketplace. Read them in order, top to bottom, the way the platform applies them.
Verified Sellers
Every supplier clears business registration, EIN, insurance and reference checks before the first listing goes live. We verify the company, not just the catalog.
- Business registration verified
- EIN cross-referenced with IRS records
- Insurance certificate on file
- Two operator references called
Buyer Protection
Buyer protection covers every transaction end to end. Funds move on milestones, never on a handshake, so the first order with a supplier carries the same safety as the hundredth.
- Escrow on every order
- Milestone-based release
- Dispute resolution by the trade desk
- Refund window enforced in platform
Product Authenticity
Counterfeit detection runs on every listing. Lot codes and serials are cross-checked against manufacturer registries. Suspect units are pulled before they ship.
- Serial lookup against OEM registry
- Lot-code traceability on PV modules
- Spot inspections on shipments
- Reporting channel for field issues
Security & Compliance
The platform runs against modern security baselines. Access controls, data residency and audit trails are in place from the marketplace through Supply Chain Management Services.
- Role-based access control
- Audit trails on every transaction
- Data residency in the US
Trade Standards
The rules governing every transaction on Sunhub are written down, not implied. Pricing, freight, returns and disputes follow the same standards across every supplier.
- Published pricing standards
- Freight responsibilities defined
- Returns policy enforced platform-side
- Dispute escalation path published
Report an Issue
If something looks wrong on a listing, an account or a transaction, the trade desk wants to hear about it. Reports route to the Trust team within one business day.
- Confidential report intake
- Trade-desk acknowledgement in 24h
- Investigation tracked end to end
- Outcome shared with the reporter
The standards we hold ourselves to
Trust is a published commitment, not a marketing claim.
See something off in a listing or order?
The Trust team responds within one business day. Reports are confidential.